Holiday Trading and After Hours Information 19-20

CRM Brokers wishes you and your family a very Merry Christmas and we look forward to seeing you in the New Year

CRM Brokers offices are business as usual until 12pm Tuesday 24th of December 2019, when we will close for Christmas and New Year’s Eve. Our offices will reopen on Monday 6th of January 2020.

If you do experience an incident during this time, you will have direct access to Insurers. Please refer below to their contact numbers where they will assist you with your claim and then communicate their procedures to us when we re-open.

Further information such as claim forms, procedures and mitigation and restoration contacts are available through our Emergency Contact page.

The team at CRM Brokers wishes you peace, joy and prosperity throughout the coming year. Thank you for your continued support and partnership. We look forward to working with you in the years to come.


24 Hour Emergency Mitigation & Restoration

CRM Brokers has now integrated the specialist services of BPS Strata Maintenance, Excel Group Sydney, Urban Building Solutions to provide its clients with a 24 hour emergency mitigation and restoration services as soon as possible.

BPS Strata Maintenance

BPS Strata Maintenance offer a 24 hour / 7 day emergency service to CRM Brokers’ clients throughout NSW and ACT. They have a full team of tradesmen and specialist contractors on call to deliver a prompt response to mitigate the damage and disruption.

As Panel Repairers for CHU, SCI and Longitude, in the event of an insurance claim during this time, BPS are authorised to submit the claim on your behalf under our delegated authority and you will be advised accordingly.

Phone 1300 724 814 – 24 hours a day, 7 days a week.

BPS Strata Maintenance

Excel Group Sydney

With two decades of experience, Excel Group Sydney are prepared and equipped to handle:

  • Water Loss Recovery
  • Fire Damage Restoration
  • Storm/Catastrophe Mitigation
  • Contents/Stock Damage

If you experience any of the above (even after-hours), Excel Group Sydney is contactable 24 hours a day, 7 days a week on 1300 965 400 to attend to the matter as soon as possible.

Excel Group Sydney

Urban Building Solutions

Urban Building Solutions specialise in the reinstatement of residential, commercial, industrial and retail premises for insurance claims. They provide a full range of services including:

  • Details inspections and quotations for damage reinstatement
  • Causation reports including specialist trade inspections
  • Emergency repairs and damage minimisation
  • Restoration and cleaning
  • Building damage reinstatement from a minor repair to full building reinstatements

UBS are available 24/7 to attend any emergency/make-safe jobs that require immediate attention, contact UBS on (02) 9793 9921.

Urban Building Solutions


CRM Brokers After-Hours Claims Support

If you experience a claim after hours or on a public holiday and you are unsure of what to do, please contact us through our after-hours service, so that we can provide you with assistance. A message will be sent to key claims staff who will then get in touch with you.

The number to contact us on after-hours is 1800 4 CLAIM.

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After-Hours Claims Support