Claims Risk Management

Acting as your advocate, CRM Brokers Claims Risk Management work in a dynamic and collaborative business environment, advising clients and exercising specialised skills in representing, handling and settling claims with their insurers.


Our goal is to fully understand each of our clients’ businesses and interests to enable us to successfully negotiate claims settlement with an eye to restoring a firm’s business capacity and enhancing its bottom line.


Our claims’ servicing ability is strengthened by the fact that we are licenced by ASIC to provide Claims Handling services. This means that we are not acting merely as a mailbox; moving claims correspondence back and forth between clients, repairers and insurers. We act as our client’s advocate, ensuring the claim is handled efficiently and fairly, and working to get the best possible outcome from the insurer.


Client’s be confident that CRM Brokers is not just authorised to handle claims, but we also meet ASIC’s and NIBA’s competency levels, which extends to important areas such as the provision of professional guidance and general advice for claims.


With clients in major business centres around Australia, CRM Brokers has a keen understanding of local coverage. This, combined with the knowledge necessary to resolve difficult claims, means a reduction in losses and lower transaction costs.


CRM Brokers Claims Risk Management’s main function is to help clients:

  • Negotiate coverage issues with insurers to obtain favourable results
  • Prepare and deliver “proof of loss” to insurers
  • Formulate claims and loss handling procedures
  • Prepare and write report of claims, losses or lawsuits to any excess insurers that may be involved
  • Claims and loss cost management – maximise resources and minimise loss-related expense
  • Structured settlements – construct cost-effective claims settlement options that provide periodic payments over time rather than a lump settlement.


Partnered with specialists that possess years of experience in risk management, loss adjustment, catastrophe response, claims administration and investigation, and legal expertise, CRM Brokers Claims Risk Management draws on our worldwide resources through its strategic partners, affiliates and correspondents to settle claims, and can also offer clients diverse consulting expertise in the areas of benefits consulting, corporate strategy, and program management.

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