Emergency Contacts

If you’re in a non life-threatening situation e.g. burst pipe or water damage, and require immediate action, please contact one of these builders. Where applicable, we have provided information in brackets about the insurers/underwriting agencies for which the builder is an approved panel member. Keep in mind that this is not a comprehensive list, so please enquire with them directly if you are unsure.

24/7 Emergency Make Safe
(CHU, Flex)

Emergency Response Hotline
(CHU, Flex, SUU)

24/7 Emergency Make Safe
(CHU, Flex)

Emergency Response Hotline

24/7 Emergency Make Safe
(Chubb, SCI)

24/7 Emergency Make Safe
(Axis, CHU, IIS, Flex, Longitude, SCI, SUU)

For further assistance

Has a fallen tree blocked access?
Is a tree threatening to fall on your property or driveway?
Is your property flooded or in danger of flooding?
Is your roof damaged or leaking?
Is there damage to your property that you cannot fix yourself?
If you answered YES, and it is a non life-threatening emergency during a flood, storm or tsunami, call the NSW State Emergency Service (SES)on 132 500.

For Emergency Help in Flood, Storm, Tsunami
132 500

Is someone seriously injured or in need of urgent medical help?
Is your life or property being threatened?
Have you just witnessed a serious accident or crime?
If you answered YES call Triple Zero (000). Triple Zero calls are free.​

For Life or Property-Threatening Emergencies e.g. Fire
After-Hours Claim Support
1800 4 CLAIM

If you experience a claim after hours or on a public holiday and you are unsure of what to do, please contact us through our after-hours service, so that we can provide you with assistance. A message will be sent to key claims staff who will then get in touch with you.


The number to contact us on after-hours is 1800 4 CLAIM.