Insurance Brokers Code of Practice

CRM Brokers Pty Ltd subscribes to the Insurance Brokers Code of Practice (the Code). The Code aims to enhance and promote the professionalism and standing of the National Insurance Brokers Association (NIBA) members, and further increase community confidence in insurance brokers.


The Code applies to the relationship between insurance brokers and their clients. It describes key service standards that clients can expect from brokers, as well as an overview of the complaints and disputes handling process. The Code has been specifically developed by NIBA to be a user-friendly and helpful tool for both insurance brokers and their clients.


The objective of the Code is to build upon the professional competence in the insurance broking profession, increase consumer confidence in insurance brokers and increase knowledge of the important role they play. The service standards outlined in the Code are also aimed at safeguarding self-regulation of the broking industry.


Click here to view a copy of the Code.

About NIBA

CRM Brokers is a member of the National Insurance Brokers Association of Australia (NIBA).


NIBA is the peak body of the insurance broking profession in Australia and represents around 450 member firms and more than 16,000 individual intermediaries. NIBA represents well over 90% of all insurance brokers in Australia.


Since 1982 NIBA has been a driving force for change in the Australian insurance broking industry. It has supported financial services reforms, encouraged higher educational standards for insurance brokers, and introduced a strong, independently administered and monitored Insurance Brokers Code of Practice.


NIBA strives to represent the interests of insurance brokers, on behalf of their clients (policyholders) to governments, regulators, industry stakeholders, media and the community, in a manner that is respected and relevant.


At an international level, NIBA is a member of the Council of Asia Pacific Insurance Brokers Associations (CAPIBA) and the World Federation of Insurance Intermediaries (WFII).