Claims & After-Hours Emergency Contacts

Not all claims conveniently occur during business hours…

And for the times when claims occur late at night or on weekends, you’ll have direct access to Insurers.  They will assist you with the claim and then communicate their procedures to CRM Brokers on the very next business day.

For your reference, please keep these numbers handy:


If you have experienced or need to report a claim, please fill out the corresponding claims form under our Online Forms tab, or contact the CRM Claims team on [email protected].


The State Emergency Service (SES) is volunteer based organisation that provides emergency and rescue assistance 24 hours a day. For emergency help in flood and storm, call the SES on 132 500.

SES – State Emergency Services

24 Hour Emergency Mitigation & Restoration

CRM Brokers has now integrated the specialist services of BPS Strata Maintenance, Excel Group Sydney, Johns Lyng Group, KASE Building Group, Urban Building Solutions to provide its clients with a 24 hour emergency mitigation and restoration services as soon as possible.

BPS Strata Maintenance

BPS Strata Maintenance offer a 24 hour / 7 day emergency service to CRM Brokers’ clients throughout NSW and ACT. They have a full team of tradesmen and specialist contractors on call to deliver a prompt response to mitigate the damage and disruption.

As Panel Repairers for CHU, SCI and Longitude, in the event of an insurance claim during this time, BPS are authorised to submit the claim on your behalf under our delegated authority and you will be advised accordingly.

Phone 1300 724 814 – 24 hours a day, 7 days a week.

BPS Strata Maintenance

Excel Group Sydney

With two decades of experience, Excel Group Sydney are prepared and equipped to handle:

  • Water Loss Recovery
  • Fire Damage Restoration
  • Storm/Catastrophe Mitigation
  • Contents/Stock Damage

If you experience any of the above (even after-hours), Excel Group Sydney is contactable 24 hours a day, 7 days a week on 1300 965 400 to attend to the matter as soon as possible.

For more information on their services

Excel Group Sydney

Johns Lyng Group

The Johns Lyng Group are a market leader in the supply of specialist building and restoration services to the insurance industry in Australia, operating for over 60 years.

Johns Lyng Group offers a 24 hour Emergency Response Hotline service, providing emergency Makesafe, Restoration that operates and services all of Australia.

The service enables you to call the dedicated hotline in an emergency and speak to a representative. The call is then triaged to the appropriate technician who will attend the loss address to mitigate the damages.

Johns Lyng are also able to attend site to scope & quote the building reinstatement and repair works from small residential, large commercial and Strata building works.

For all emergencies, please contact our dedicated Emergency Response Hotline – 1300 218 992

Johns Lyng Group

KASE Building Group

KASE Building Group is a leading insurance building and restorations group with decades worth of industry experience.

KASE Building Group specialise in providing the Insurance, Residential, Commercial and Strata industries with premium quality building, repair, restoration, and emergency response services for both residential and commercial properties.

They assist with all insurable events such as storm, fire, flood, impact, malicious damage, burst pipes, water damage and unexpected disasters. The Team is trained and experienced in all aspects of building repair and recovery.

KASE Building Group is a 24/7 emergency make safe option when immediate response and skilled repairs are required.
Please call 1300 429 199 for KASE to have a team on site in no time!

KASE Building Group

Urban Building Solutions

Urban Building Solutions specialise in the reinstatement of residential, commercial, industrial and retail premises for insurance claims. They provide a full range of services including:

  • Details inspections and quotations for damage reinstatement
  • Causation reports including specialist trade inspections
  • Emergency repairs and damage minimisation
  • Restoration and cleaning
  • Building damage reinstatement from a minor repair to full building reinstatements

UBS are available 24/7 to attend any emergency/make-safe jobs that require immediate attention, contact UBS on (02) 9793 9921.

Urban Building Solutions

CRM Brokers After-Hours Claims Support

If you experience a claim after hours or on a public holiday and you are unsure of what to do, please contact us through our after-hours service, so that we can provide you with assistance. A message will be sent to key claims staff who will then get in touch with you.

The number to contact us on after-hours is 1800 4 CLAIM.

After-Hours Claims Support