Terms of business

Retail vs Wholesale Clients

Please click on a link below to download our Financial Services Guide (FSG), Terms of Business or a specific Letter of Appointment.

CRM Brokers Financial Services Guide (PDF)

CRM Brokers Terms of Business (PDF)

Letter of Appointment – All General (Word document)

Letter of Appointment – Strata Only (Word Document)


FSR (Financial Services Reform) provides that an insurance product is deemed to be acquired by a wholesale client if it is not acquired by a person as a retail client. Where the principal product being acquired is a general insurance product, in order to be deemed a retail client:

a. the acquirer of the product must be either an individual or a small business (fewer than 20 employees or 100 for manufacturing businesses); and

b. the insurance product must be within one of the following classes of insurance prescribed by the legislation and as defined in the regulations:

  • Motor vehicle insurance
    • Motor Vehicle Comprehensive
    • Motor Vehicle Third Party Fire and Theft (not including Compulsory Third Party)
    • Motor Vehicle Third Party Property Damage (not including Compulsory Third Party)
    • Motorbike and scooters insurance
    • Caravan & Trailer
  • Home building insurance
    • Building and Contents (combined)
    • Building
    • Contents
    • Landlord
    • Residential strata
    • Body Corporate
  • Home contents insurance
  • Sickness and accident insurance
    • Personal accident
    • Sickness and accident
  • Consumer credit insurance
  • Travel insurance
  • Personal and domestic property insurance
    • Accidental Damage
    • Caravan/Mobile Homes
    • Extended Warranty
    • Finance Gap
    • Jewellery and Valuables
    • Personal Legal Liability
    • Mobile Phones
    • Motor Equity
    • Moveables/Household Goods in Transit
    • Payment Protection
    • Personal Effects
    • Pet Health
    • Valuables
  • A kind of general insurance product prescribed in the regulations (for example, medical indemnity insurance).


Any dealing in, or provision of, a financial service that relates to a general insurance product which is not in any of the above categories does not constitute the provision of a product or service to a retail client. Note that the above categories only relate to general insurance. They do not include life insurance products. It is important to note that the FSR disclosure obligations apply in addition to disclosure requirements arising under other insurance legislation – for example the Insurance Contracts Act 1984.


If you are having difficulty viewing our Financial Services Guide (FSG) and our Terms of Trade, please email us or call us on 1300 880 494.