CRM Brokers appoints Head of Claims

CRM Brokers appoints Head of Claims

CRM Brokers has named Ken Masina to take on the role of Head of Claims. Working alongside our dedicated in-house claims team, Ken’s leadership skills and extensive industry knowledge will aim to scale even greater heights of client satisfaction during the claims process.

Ken has over 12 years of insurance industry experience and comes to CRM Brokers from one of Australia’s largest strata insurance underwriting agencies, CHU.

In his new role, Ken will report to CRM Brokers Chief Operating Officer, Gordon Bell.

Commenting on the appointment, Gordon said: “I’m pleased to welcome Ken to CRM Brokers. His appointment could not come at a more poignant time for CRM Brokers. We are poised to deliver consistency in client service levels that most would class as market-leading. In addition, his extensive expertise and background in the insurance industry will strengthen our claims team.”

“I’m excited about Ken’s appointment. With his claims knowledge and ability to manage and foster key relationships when it comes to claims handling, I know he will be a great addition to our leadership team,” says Damien Coorey, Director of CRM Brokers.

“Ken will be key in championing our client focus and maintaining a high standard of accuracy when dealing with insurers and discussing potential issues and claims,” said Joseph Saad, Director.

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