After Hours Emergency Contacts

Not all claims conveniently occur during business hours…

And for the times when claims occur late at night or on weekends, you’ll have direct access to Insurers.  They will assist you with the claim and then communicate their procedures to CRM Brokers on the very next business day.

For your reference, please keep these numbers handy:


If you have experienced or need to report a claim, please fill out the corresponding claims form under our Online Forms tab, or contact the CRM Claims team on


The State Emergency Service (SES) is volunteer based organisation that provides emergency and rescue assistance 24 hours a day. For emergency help in flood and storm, call the SES on 132 500.

SES – State Emergency Services

24 Hour Emergency Mitigation & Restoration

CRM Brokers has now integrated the specialist services of Excel Group Sydney to provide its clients with a 24 hour emergency mitigation and restoration services. With two decades of experience, Excel Group Sydney are prepared and equipped to handle:

  • Water Loss Recovery
  • Fire Damage Restoration
  • Storm/Catastrophe Mitigation
  • Contents/Stock Damage

If you experience any of the above (even after-hours), Excel Group Sydney is contactable 24 hours a day, 7 days a week on 1300 965 400 to attend to the matter as soon as possible.

Excel Group Sydney