After-Hours Emergency Contacts

Not all claims conveniently occur during business hours…

And for the times when claims occur late at night or on weekends, you’ll have direct access to Insurers.  They will assist you with the claim and then communicate their procedures to CRM Brokers on the very next business day.

For your reference, please keep these numbers handy:


If you have experienced or need to report a claim, please fill out the corresponding claims form under our Online Forms tab, or contact the CRM Claims team on [email protected].


The State Emergency Service (SES) is volunteer based organisation that provides emergency and rescue assistance 24 hours a day. For emergency help in flood and storm, call the SES on 132 500.

SES – State Emergency Services

24 Hour Emergency Mitigation & Restoration

CRM Brokers has now integrated the specialist services of BPS Strata Maintenance, Excel Group Sydney, Urban Building Solutions to provide its clients with a 24 hour emergency mitigation and restoration services as soon as possible.

BPS Strata Maintenance

BPS Strata Maintenance offer a 24 hour / 7 day emergency service to CRM Brokers’ clients throughout NSW and ACT. They have a full team of tradesmen and specialist contractors on call to deliver a prompt response to mitigate the damage and disruption.

As Panel Repairers for CHU, SCI and Longitude, in the event of an insurance claim during this time, BPS are authorised to submit the claim on your behalf under our delegated authority and you will be advised accordingly.

Phone 1300 724 814 – 24 hours a day, 7 days a week.

BPS Strata Maintenance

Excel Group Sydney

With two decades of experience, Excel Group Sydney are prepared and equipped to handle:

  • Water Loss Recovery
  • Fire Damage Restoration
  • Storm/Catastrophe Mitigation
  • Contents/Stock Damage

If you experience any of the above (even after-hours), Excel Group Sydney is contactable 24 hours a day, 7 days a week on 1300 965 400 to attend to the matter as soon as possible.

For more information on their services

Excel Group Sydney

Urban Building Solutions

Urban Building Solutions specialise in the reinstatement of residential, commercial, industrial and retail premises for insurance claims. They provide a full range of services including:

  • Details inspections and quotations for damage reinstatement
  • Causation reports including specialist trade inspections
  • Emergency repairs and damage minimisation
  • Restoration and cleaning
  • Building damage reinstatement from a minor repair to full building reinstatements

UBS are available 24/7 to attend any emergency/make-safe jobs that require immediate attention, contact UBS on (02) 9793 9921.

Urban Building Solutions

CRM Brokers After-Hours Claims Support

If you experience a claim after hours or on a public holiday and you are unsure of what to do, please contact us through our after-hours service, so that we can provide you with assistance. A message will be sent to key claims staff who will then get in touch with you.

The number to contact us on after-hours is 1800 4 CLAIM.

After-Hours Claims Support