Whilst the premium is a major expense and focus, the claims process is an essential part of your insurance cover and we fully understand the need for efficient, seamless and fast processing of claims.


CRM Brokers employs a dedicated in-house claims team of experienced claims officers to help ensure a high standard of accuracy when dealing with insurers and discussing potential issues and claims.


Some of the claims handling activities we perform for our clients include:

  • Early investigation and assessment of claims and incidents, including on site visitation and damage and liability assessments
  • Liaising with insurers and associated professionals to negotiate and evaluate claim settlements
  • Interpretation of relevant policy terms and conditions to provide advice about the scope of losses
  • Preparing preliminary summary of claims in cases where an advance payment request to underwriters is appropriate
  • Negotiating final claim settlements
  • Reduction of costs including legal fees
  • Providing fully tailored solutions for clients’ individual needs and circumstances


As well as having direct contact with each member of the claims team, we also provide an online claim notification distribution service, a claims-specific 1800 4 CLAIM (1800 4 25246) phone number plus a 24-hour Emergency Mitigation and Restoration services which becomes extremely useful when claims are notified ‘on the run’ or after-hours.

How to Make A Claim

If you have experienced or need to report a claim, please fill out the corresponding claims form under our Make a Claim Online tab, or contact the CRM Claims team on [email protected].


You can also contact CRM brokers on 1300 880 494 (dial 1 to speak to the Claims Team).


We will work with you to submit comprehensive information to underwriters and assessors, to ensure the best possible outcome with the minimum of disruption to you.


Strata Managers can refer to our strata-specific Claims Procedures post for further information.

After Hours Emergency Contacts

Not all claims conveniently occur during business hours…

And for the times when claims occur late at night or on weekends, you’ll have direct access to Insurers.  They will assist you with the claim and then communicate their procedures to CRM Brokers on the very next business day.

For your reference, please keep these numbers handy.

Strata Insurance
After Hours Emergency Hotline
1800 022 444
Emergency Hotline
1800 022 444
24 Hour Contact Details
1800 788 435
Emergency After Hour Assistance
1800 788 435
General Insurance
131 013
13 24 80
133 723
132 687

24 Hour Emergency Mitigation & Restoration

CRM Brokers has now integrated the specialist services of Johns Lyng Group, KASE Building Group and Urban Building Solutions to provide its clients with a 24 hour emergency mitigation and restoration services as soon as possible.

Emergency Response Hotline
1300 218 992
Johns Lyng Group

The Johns Lyng Group are a market leader in the supply of specialist building and restoration services to the insurance industry in Australia, operating for over 60 years.


Johns Lyng Group offers a 24 hour Emergency Response Hotline service, providing emergency Makesafe, Restoration that operates and services all of Australia.


The service enables you to call the dedicated hotline in an emergency and speak to a representative. The call is then triaged to the appropriate technician who will attend the loss address to mitigate the damages.


Johns Lyng are also able to attend site to scope & quote the building reinstatement and repair works from small residential, large commercial and Strata building works.


For all emergencies, please contact our dedicated Emergency Response Hotline – 1300 218 992

24/7 Emergency Make Safe
1300 429 199
KASE Building Group

KASE Building Group is a leading insurance building and restorations group with decades worth of industry experience.


KASE Building Group specialise in providing the Insurance, Residential, Commercial and Strata industries with premium quality building, repair, restoration, and emergency response services for both residential and commercial properties.


They assist with all insurable events such as storm, fire, flood, impact, malicious damage, burst pipes, water damage and unexpected disasters. The Team is trained and experienced in all aspects of building repair and recovery.


KASE Building Group is a 24/7 emergency make safe option when immediate response and skilled repairs are required.


Please call 1300 429 199 for KASE to have a team on site in no time!

24/7 Emergency Make Safe
(02) 9793 9921
Urban Building Solutions

Urban Building Solutions specialise in the reinstatement of residential, commercial, industrial and retail premises for insurance claims. They provide a full range of services including:

  • Details inspections and quotations for damage reinstatement
  • Causation reports including specialist trade inspections
  • Emergency repairs and damage minimisation
  • Restoration and cleaning
  • Building damage reinstatement from a minor repair to full building reinstatements

UBS are available 24/7 to attend any emergency/make-safe jobs that require immediate attention, contact UBS on (02) 9793 9921.

For further assistance…

After-Hours Service
1800 4 CLAIM
CRM Brokers After-Hours Claims Support

If you experience a claim after hours or on a public holiday and you are unsure of what to do, please contact us through our after-hours service, so that we can provide you with assistance. A message will be sent to key claims staff who will then get in touch with you.


The number to contact us on after-hours is 1800 4 CLAIM.

For Emergency Help in Flood, Storm, Tsunami
132 500
State Emergency Services

The State Emergency Service (SES) is volunteer based organisation that provides emergency and rescue assistance 24 hours a day. For emergency help in flood and storm, call the SES on 132 500.