Full Time Claims Officer Role

A great full-time opportunity has opened up at CRM Brokers. The role is for a proactive and motivated claims officer to join the claims team, based from our Norwest office – a five-minute walk from the new Metro Station.


The successful applicant will be provided with support and continued professional development from a team of experienced claims officers and management team.


Previous claims handling, claims lodgement or claims administration experience is highly advantageous, but a strong retail/customer service background will also stand you in good stead.

Responsibilities of the role will include: 

  • Engaging with all parties to assist with the fast-tracking of claims’ settlements;
  • General claims administration;
  • Responding to claim notifications and service enquires;
  • Overseeing and monitoring a portfolio of claims;
  • Developing and maintaining strong working relationships with a range of clients, service providers and other insurance professionals.
  • Providing guidance and support to the client service broker


The requirements are:

  • Attentive, responsive and approachable when liaising with customers and service providers;
  • Excellent verbal, particularly on the phone, and written communication;
  • Strong analytical, negotiation and problem-solving skills;
  • The capacity to efficiently manage your time and work effectively with a high volume of claims;
  • Previous client/customer service experience will be highly regarded


If you are interested in this opportunity, please apply directly online through our form or email your resume to careers@crmbrokers.com.au.